+49 (0) 80 21 - 504 29-0

Privacy policy information of Saint-Gobain Performance Plastics Biolink GmbH

Updated: May 2021

The provisions of the EU General Data Protection Regulation (hereinafter referred to as the “GDPR”) have been valid throughout Europe since May 25, 2018. With this document, we would like to inform you about how Saint-Gobain Performance PLastics Biolink GmbH processes personal data in accordance with this new regulation (see Art. 13 GDPR). Please read our Privacy Policy carefully. Should you have any questions or comments about our Privacy Policy, you may contact our data protection officer as indicated in Section 2.

Table of contents

1. Overview
2. Name and contact information for the data controller and the corporate data protection officer
3. Purposes of data processing, legal basis and legitimate interests followed by Saint-Gobain Performance Plastics Biolink GmbH or a third party and categories of recipients
3.1. Accessing our website or application
3.2. Conclusion, execution or termination of a contract
3.3. Data processing for advertising purposess
3.4. Website and website optimization
4. Transmission to recipients outside the EU
5. Your rights
6. Data security

1. Overview

The following data protection notice informs you about the type and scope of personal data processed by Saint-Gobain Performance Plastics Biolink GmbH. Personal data is information that can be used to personally identify you whether directly or indirectly.

Data processing performed by Saint-Gobain Performance Plastics Biolink GmbH may essentially be divided into two categories:

  • All data required for the performance of a contract with Saint-Gobain Performance Plastics Biolink GmbH will be processed for the purpose of performing the contract. If external service providers are also involved in performing a contract, e.g. logistics companies or subcontractors, your data will be passed on to them to the extent necessary in each particular case.
  • A variety of information is exchanged between your terminal device and our server when you access the website/application operated by Saint-Gobain Performance Plastics Biolink GmbH. This may also involve personal data. The information collected in this way is used, among other things, to optimize our website or to display advertising in your terminal device’s web browser.

In accordance with the provisions GDPR, you have a variety of rights that you may exercise in your dealings with us. These include, among others, the right to object to specific forms of data processing, in particular data processing for advertising purposes.

Should you have any questions regarding this data protection notice, please feel free to contact our corporate data protection officer at any time. You will find the relevant contact information below.


2. Name and contact information of the controller and of the company data protection officer

This privacy policy applies to data processing by  

Saint-Gobain Performance Plastics Biolink GmbH
Brunnenweg 38
83666 Waakirchen, Germany
Phone: +49 (0) 8021 50429-0

("data controller"), and for the following websites and applications: www.biolink-tapes.com, www.biolink-tapes.de, www.biolink-tapes.co.uk, www.biolink-tapes.fr, www.biolink-tapes.es . The Saint-Gobain Performance Plastics Biolink GmbH data protection officer can be contacted at the address listed above.  

3. Purposes of data processing, legal bases and legitimate interests pursued by Saint-Gobain XY GmbH or a third party and categories of recipients

3.1. Accessing our website or application
When you access our website/application, the browser used on your terminal device automatically sends information to the server for our website/application and temporarily saves it in a so-called log file. We have no control over this. The following information will be collected without action on your part and stored until automatic deletion:

  • The IP address of the requesting Internet-capable device, 
  • The date and time of access,
  • The name and URL of the retrieved file,
  • The website/application from which the website was accessed (referrer URL),
  • The browser you are using and, if applicable, the operating system of your Internet-capable computer as well as the name of the access provider.

The legal basis for processing the IP address is Article 6 (1 lit. f) GDPR. Our legitimate interest is based on the purposes of data collection described below.

We use the IP address of your terminal device and other data listed above for the following purposes:

  • Ensuring a trouble-free connection,
  • Ensuring convenient use of our website/application,  
  • Evaluating system security and stability. 

The data is saved for a period of 14 months and then automatically deleted. We also use “cookies”, tracking tools and social media plugins for our website/application. The exact procedures involved, and how your data will be used for the respective purposes, are explained in more detail in Section 3.4 below.

If you have consented to geo-localisation in your browser or operating system or other settings on your terminal device, we will use this function to offer you individual services related to your current location (e.g. the location of the nearest branch). We process your location data collected in this way exclusively for this function. This data is deleted upon the conclusion of your use of this function.

3.2. Conclusion, performance or termination of a contract

3.2.1. Data processing upon the conclusion of a contract

The object of Saint-Gobain Performance Plastics Biolink GmbH is the manufacturing and development of adhesive tapes, foils and films. We implement your data to initiate business, to fulfil contractual and legal duties, for contractual relationship processing, to enable us to offer products and services, and to strengthen customer ties, a measure which can also involve analyses for marketing purposes and direct marketing.

In this context, we process the data required for the conclusion, performance or termination of a contract with you. This includes:

  • Company, first name, surname
  • Invoicing and shipping address
  • E-mail address, if applicable  
  • invoice and payment information 
  • Date of birth, if applicable
  • Telephone number, if applicable

The legal basis for this is Art. 6 (1 lit. b) GDPR, i.e. you provide us data on the basis of the contractual relationship between you and us. Provided we do not use your contact information for advertising purposes (see Section 3.3.), we will store the data collected for the performance of the contract until the expiration of any applicable statutory or contractual warranty and guarantee rights. Upon expiration of this period, we retain information concerning the contractual relationship required by commercial and tax law for the applicable periods specified by law. During this period (regularly ten years from the conclusion of the contract), the data will be subject to reprocessing solely in the event of an audit by the tax authorities.

3.2.2. Identity, credit rating and transmission to credit agencies
Where necessary, we verify your identityusing information from service providers. The legal basis for this is Art. 6 (1 lit. b and f) GDPR. The right to do so results from the protection of your identity and the avoidance of fraud attempts at our expense. The circumstances and the result of our inquiry will be added to your customer account for the duration of the contractual relationship.

If you have already purchased items from us, your data stored by us about you can be supplemented by so-called score values. Scoring is the creation of a forecast of future events based on collected information and past experience. An assignment is made to statistical groups of persons who had similar entries in the past on the basis of personal data stored about you. The underlying method used is a well-founded mathematical-statistical method for predicting risk probabilities that has long been tried and tested in practice.

In the event of a delay in payment, we will transmit the relevant data to a company commissioned to collect the claim if other applicable legal requirements are met. The legal bases for this are both Article 6 (1 lit. b) and Article 6 (1 lit. f) GDPR. The assertion of a contractual claim is deemed to be a legitimate interest within the meaning of the second provision referred to above. Information about the delay in payment or a possible loss of receivables will also be forwarded to credit agencies cooperating with us if other applicable legal requirements are met. The legal basis for this is Art. 6 (1 lit. f) GDPR. The legitimate interest required here arises from our interest and that of third parties in reducing contractual risks for future contracts.

3.3. Data processing for advertising purposes
The following information relates to the processing of personal data for advertising purposes. The GDPR considers this form of data processing to be permitted in principle on the basis of Art. 6 (1 lit. f) GDPR and to be a legitimate interest. The retention period for data used for advertising purposes is not based on rigid principles and is rather determined on the basis of whether continued retention is necessary for purposes of advertising-related contact. Please see Section 3.3.3. for the process applicable should you object.

3.3.1. Advertising purposes of Saint-Gobain Performance Plastics Biolink GmbH and of third parties
If you have concluded a contract with us, we will list you as an existing customer. In this case, we process your postal contact datawithout any specific consent in order to send you information about new products and services. We process your email address without any specific consent to send you information about our own similar products.

3.3.2. Interest-based advertising
In order to ensure that you only receive advertising information that is of supposed interest to you, we categorize andsupplement your customer profile with the following information. Statistical information as well as information about you (e.g. basic data of your customer profile) is used for this purpose. The aim is to provide you solely with advertising that corresponds to your actual or perceived needs and, accordingly, not to bother you with useless advertising.

3.3.3. Right to object
You can object to data processing for the above-mentioned purposes at any time free of charge, specifically for the respective communication channel and with effect for the future. All you need to do is send an e-mail or a letter by regular mail using the contact information provided in Section 2.

If you submit an objection, the relevant contact address will be blocked for further data processing for advertising purposes. We would like to point out that in exceptional cases advertising material may still be sent for a short period even after receipt of your objection. This is due to the technically required lead time for advertisements and does not mean that we have not implemented your objection. We apologize for the inconvenience.

3.4. Online presence and website optimisation

3.4.1. Cookies – general remarks

When you visit a website, it may retrieve or store information about your browser, usually in the form of cookies. This information might be about you, your settings or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalised web experience. Because we respect your right to privacy, you can choose not to allow certain types of cookies. Click the different category headings to find out more and to change some of our default settings. Please note that blocking some types of cookies may impact your experience on our websites and the services we are able to offer.

The cookie consent manager, which opens when you access the site, allows you to select which categories of cookies to agree or reject. Essential cookies cannot be rejected as they are necessary to provide you with services (see point Essential cookies
These cookies are necessary for the website to function and cannot be switched off. Typically, these cookies are only set in response to actions you take in terms of service requests, such as setting your privacy preferences, logging in, or completing forms. You can set your browser to block these cookies or to notify you about these cookies, but some areas of the website may not function properly. These cookies do not save any personal data. The legal basis for these cookies is Art. 6 (1) b GDPR or, for third countries, Art. 49 (1) b GDPR. Performance cookies
These cookies enable us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you visited our site. The legal basis for these cookies is Art. 6 (1) a GDPR or, for third countries, Art. 49 (1) b GDPR. Functional cookies
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we use on our pages. If you do not allow these cookies, some or all of these services may not function properly. The legal basis for these cookies is Art. 6 (1) a GDPR or, for third countries, Art. 49 (1) b GDPR.

You may prevent the storage of cookies by setting your browser software correspondingly, but we must remind you that in this case you will probably be unable to use all features of our website to the full. Apart from that, you can prevent Google from collecting and processing the data generated by the cookie (including your IP address) and relating to your use of the site by downloading and installing this browser add-on Alternatively, especially in the case of browsers on mobile terminals, you can prevent registration by Google Analytics by clicking this link. An opt-out cookie will be placed which prevents the future collection of your data whenever you visit this website. The opt-out cookie is only valid in this browser and for our website and is placed in your device. If you erase the cookies in this browser, you will have to place the opt-out cookie again. Further information on Google Analytics’ privacy policy is available on the Google Analytics website.

3.4.2. Google Analytics
For the purpose of demand-oriented design and continuous optimization of our pages, we use Google Analytics, a web analytics service provided by Google Inc. (“Google”). For this purpose,pseudonymised user profilesare created and cookies are used. The information generated by cookies about your use of the website, such as:

  • Browser type/version,
  • Operating system used,
  • Referrer URL (the previously-visited page),
  • The hostname of the accessing computer (IP address),
  • Time query on our server

shall be transferred to and saved on a Google server in the United States. This will be used for evaluating your use of the website, compiling reports on website activities, and providing other services relating to website and internet usage for market research purposes and for developing this website as needed. This information may also be transferred to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not, under any circumstances, associate the anonymised IP address transmitted by your browser when using Google Analytics with any other data held by Google. IP addresses will be anonymised so thatattribution is not possible(IP masking). You mayrefuse the installation of cookies by selecting the appropriate settings for your browser. However, please note that if you do this you may not be able to use the full functionality of this website. You can also block the collection of the data generated by the cookie and relating to your usage of our website (including your IP address) and the processing of such data by Google by downloading and installing a web browser add-on. As an alternative to the web browser add-on, in particular for web browsers installed on mobile end devices, you can also block tracking by Google Analytics. This will install an opt-out cookie, which will prevent your data from being collected the next time you visit this website. The opt-out cookie will only work on this browser and for our website and will be stored on your device. If you delete cookies from this browser, you will have to reinstall the opt-out cookie. For further information on data protection with respect to Google Analytics, please refer to Google Analytics Help.

3.4.3. Google Maps
This website uses Google Maps (API) of Google LLC., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google Maps is a web service capable of displaying interactive maps which can visually display geographic information. By using this service, we can show you where we are based, and if need be facilitate navigation to the site.

The moment you access the subpages containing a particular, information about your usage of our website (e.g. your IP address) is transferred to a Google server in the USA and stored there. This happens regardless of whether Google provides a user account into which you are logged in or whether no user account exists. If you are logged in to Google, your data will be assigned directly to your account. If you do not want the data to be assigned to your Google profile, you must log out before activating the button. Google stores your data (even in the case of logged out users) as a user profile, and analyses this. Such an analysis takes place in particular pursuant to point (f) of Article 6(1) GDPR on the basis of Google’s legitimate interest in displaying personalised advertisements, conducting market research, and/or designing its website to suit the purposes of the users. You have the right to object to the creation of such user profiles; if you intend to exercise this right, please contact YouTube.

4. Data recipients outside the EU

Apart from the processing described in detail in Section 3, we do not pass your data on to recipients based outside the European Union or the European Economic Area. Insofar as the processing operations listed in Section 3 transfer data to recipients located outside the European Union or the European Economic Area, the servers are located in the USA. This data transfer takes place in accordance with the principles of the Privacy Shield and on the basis of the standard contractual clauses of the European Commission.

5. Your rights

5.1 Overview
In addition to the right to revoke your consent granted to us, you are also entitled to the following additional rights if the respective legal requirements are met:

  • Right of access to your personal data stored by us pursuant to Art. 15 GDPR; in particular, you may request information about the processing purposes, the category of personal data, the categories of recipients to whom your data has been or will be disclosed, the planned storage period, and the origin of your data, in case it has not been collected directly from you,
  • Right to rectification of incorrect data or the right to have correct data completed in accordance with Art. 16 GDPR,
  • Right to deletionof your data stored by us in accordance with Art. 17 GDPR, insofar as no legal or contractual retention periods or other legal obligations or rights to further storage are to be observed,
  • Right to restrictionof the processing of your data pursuant to Art. 18 GDPR, insofar as the accuracy of the data is disputed by you, the processing is unlawful, but you object to its deletion; the controller no longer requires the data, but you need it for the assertion, exercise or defence of legal claims or you have objected to the processing pursuant to Art. 21 GDPR,
  • Right to data portability pursuant to Art. 20 GDPR, i.e. the right to have selected data about you stored by us transferred in a common, machine-readable format, or to request the transfer to another controller,
  • Right to lodge a complaint with a supervisory authority. As a general rule, you can contact the supervisory authority of your usual place of residence or workplace or our company headquarters for this purpose.

5.2 Right to object
Under the conditions of Art. 21 (1) GDPR, data processing may be objected to for reasons arising from the particular situation of the data subject.

The above general right to object applies to all processing purposes described in this privacy notice, which are processed on the basis of Article 6 (1 lit. f) GDPR. Unlike the specific right to object relating to data processing for advertising purposes, we are only obliged under the GDPR to implement such a general objection if you provide us with reasons of overriding importance for doing so (e.g., a possible risk to life or health). In addition, you have the option of contacting the supervisory authority responsible for Saint-Gobain Performance Plastics Biolink GmbH, in this instance, the data protection officer for the State of Bavaria in Munich, Germany.

6. Data security

All data transmitted by you personally, including your payment data, will be transmitted using the generally accepted and secure standard SSL (Secure Socket Layer) protocol. SSL is a secure and proven standard that is also used, for example, in online banking. You can recognise a secure SSL connection, among other things, by the s appended to the http (i.e. https://…) in the address bar of your browser or by the lock icon in the bar at the bottom of your browser.

We also use appropriate technical and organisational security measures to protect your personal data we store against manipulation, partial or complete loss and against unauthorised access by third parties. Our security measures are continuously improved in line with technological developments.